ISO/IEC 17021-1 Training Course 2015 – Management System Certification
ISO/IEC 17021-1 Training Course 2015 – Management System Certification
ISO/IEC 17021-1 Training Course
Does managing or delivering audits feel overwhelming? Don’t worry—you’re not alone! Our video tutorials are here to make ISO/IEC 17021-1:2015 straightforward, approachable, and even enjoyable.
Think of this course as a helpful conversation—no confusing jargon, no heavy technical talk—just step-by-step guidance to help you master the requirements for audit and certification of management systems.
Whether you’re new to the standard or looking to refine your expertise, this course is built to support you.
Together, we’ll turn ISO/IEC 17021-1:2015 into a tool for success, helping you and your organization deliver effective and reliable certification. Let’s dive in!
ISO/IEC 17021-1 Training Course Requirements
- Technical Requirements: A stable internet connection, audio (speakers or headphones), and a modern web browser.
- Course Materials: You’ll receive downloadable resources, including ISO/IEC 17021-1 checklists, templates, and additional reading materials, all accessible within the course platform.
- Time Commitment: The course takes about 3 to 5 hours to complete, but you can learn at your own pace.
ISO/IEC 17021-1 Training Course Target Audience
- Certification Body Managers
- Quality Managers in certification and auditing organizations
- Accreditation Body Auditors
- Consultants and trainers specializing in management system certification
- Professionals involved in auditing or managing certification processes
- Compliance Officers
ISO/IEC 17021-1 Training Course Key Benefits
- Simplified Learning: The course is broken down into easy-to-follow modules that help you understand and apply the requirements of ISO/IEC 17021-1:2015.
- Interactive and Practical: Test your knowledge with quizzes and exercises after each module, helping you apply what you’ve learned to real-world scenarios.
- Real Results: Gain actionable insights to improve your auditing processes and deliver certifications that clients can trust.
ISO/IEC 17021-1 Training Course Outline
Introduction to ISO/IEC 17021-1:2015
- Learn the purpose and scope of the standard, its importance in management system certification, and how it impacts credibility and trust.
General Requirements (Chapter 4)
- What You’ll Learn: Understand the core principles of impartiality and confidentiality in auditing and certification. See how these principles form the foundation of a trustworthy certification process.
Structural Requirements (Chapter 5)
- What You’ll Learn: Explore the organizational structure required for certification bodies, focusing on roles, responsibilities, and the authority of personnel involved in certification activities.
Resource Requirements (Chapter 6)
- What You’ll Learn: Dive into the qualifications, competencies, and resources your team needs to deliver consistent and reliable certification services.
Information Requirements (Chapter 7)
- What You’ll Learn: Learn how to manage information effectively, from handling client data to maintaining transparency in certification processes.
Process Requirements (Chapter 8)
- What You’ll Learn: This module focuses on the certification process from start to finish. You’ll learn about managing applications, planning audits, and issuing certifications with consistency and fairness.
Management System Requirements (Chapter 10)
- What You’ll Learn: Discover how to implement and maintain a management system that supports certification operations, including internal audits, corrective actions, and continual improvement.
Key Features
How to enroll ?
Key Features
- Interactive Content: Engaging videos, infographics, and real-world case studies to illustrate key points.
- Self-Paced Learning: Learn at your own pace, access content anytime, and revisit as needed.
- Expert Instruction: Taught by industry professionals with extensive experience in ISO standards.
- Certificate of Completion: Earn a certificate to showcase your understanding of ISO 17021 upon completing the course.
How to enroll ?
Here’s how to enroll:
Click ‘Enroll Now’: Find the ‘Enroll Now’ button on this page and click it to begin your registration process.
Complete the Checkout Form: As you proceed with your enrollment, you’ll fill out a simple checkout form. Here, you will provide the necessary details to set up your course account.
Create Your Account: During checkout, you will create your personal account. This is an important step, as it gives you access to your profile page. On your profile, you will find all your course materials, track your progress, and manage your personal information seamlessly.
Confirm and Start Learning: Once your payment is processed and your account is set up, you will receive immediate access to the course materials. You can start learning right away and at your own pace.
Curriculum
- 8 Sections
- 7 Lessons
- 4 Hours
Expand all sectionsCollapse all sections
- 1. Introduction to ISO/IEC 17021-1 2015Explanation of critical terms used throughout the ISO 17021 standard to ensure a shared understanding of key concepts.0
- 2. General Principles4.1 General: Introduction to the principles that underpin the standard. 4.2 Impartiality: Importance of impartiality in conducting certifications. 4.3 Competence: Ensuring competence of the personnel and the organization. 4.4 Responsibility: Defining the responsibilities within the certification process. 4.5 Openness: Benefits of being open in the certification process. 4.6 Confidentiality: Maintaining confidentiality across the certification process. 4.7 Responsiveness to Complaints: Handling complaints effectively. 4.8 Risk-based Approach: Integrating a risk-based approach in certifications.2
- 5. General Requirements5.1 Legal and Contractual Matters: Legal frameworks and contractual obligations. 5.1.1 Legal Responsibility 5.1.2 Certification Agreement 5.1.3 Responsibility for Certification Decisions 5.2 Management of Impartiality: Strategies to manage impartiality. 5.3 Liability and Financing: Understanding liabilities and financial management in certifications.2
- 6. Structural Requirements6.1 Organizational Structure and Top Management: Building an effective organizational structure. 6.2 Operational Control: Ensuring operational effectiveness and control.2
- 7. Resource Requirements7.1 Competence of Personnel: Criteria and evaluation of personnel competence. 7.1.1 General Considerations 7.1.2 Determination of Competence Criteria 7.1.3 Evaluation Processes 7.1.4 Other Considerations 7.2 Personnel Involved in Certification Activities 7.3 Use of Individual External Auditors and External Technical Experts 7.4 Personnel Records 7.5 Outsourcing2
- 8. Information Requirements8.1 Public Information 8.2 Certification Documents 8.3 Reference to Certification and Use of Marks 8.4 Confidentiality 8.5 Information Exchange 8.5.1 Information on Certification Activity and Requirements 8.5.2 Notice of Changes by a Certification Body 8.5.3 Notice of Changes by a Certified Client2
- 9. Process Requirements9.1 Pre-certification Activities (Application, Review, Audit Programme, etc.) 9.2 Planning Audits (Audit Objectives, Team Selection, Audit Plan) 9.3 Initial Certification Audit 9.4 Conducting Audits (Opening/Closing Meetings, Communication, Verification of Information, Audit Findings) 9.5 Certification Decision 9.6 Maintaining Certification (Surveillance, Recertification, Special Audits) 9.7 Appeals 9.8 Complaints 9.9 Client Records2
- 10. Management System Requirements for Certification Bodies10.1 Options for management system structure. 10.2 Option A: General MS requirements (Document Control, Internal Audits, Corrective Actions). 10.3 Option B: Requirements aligned with ISO 9001.2
The course takes approximately 4 to 5 hours to complete.
You will have lifetime access to the course materials.
Yes, there is a multiple-choice test at the end of the course to assess your understanding of the ISO 17021 standard.
Yes, participants who successfully complete the course and pass the final assessment will receive a digital certificate of completion.
While this course provides foundational knowledge, further practical experience and training might be required to perform as an accredited auditor.
The course is self-paced, allowing you to learn at your convenience.
The course includes videos, PowerPoint presentations, and downloadable documents.
No, the course materials are accessible online only.
We provide Q&A support, and our consultants respond to questions within 24 hours.
Yes, there is a quiz at the end of each chapter and a final quiz at the end of the course.
Yes, we offer group discounts for more than three participants. Please contact us at support@qse-academy.com for details.
Payments can be made via credit card.
Yes, a refund is possible with our 30-day money-back guarantee.
The course is suitable for both beginners and advanced learners.
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