ISO/IEC 17021-1:2015 Course: Management System Certification
ISO/IEC 17021-1:2015 Course: Management System Certification
Unlock the full potential of ISO 17021 with our meticulously structured video-based tutorials. This course is crafted for professionals aiming to excel in the realm of management system certification. Whether you’re starting from scratch or seeking to deepen your existing knowledge, our course offers a clear pathway to mastering the complex requirements of ISO 17021.
- Basic Understanding of ISO Standards: Familiarity with ISO principles and vocabulary helps, although no advanced knowledge is necessary.
- Technical Requirements: Access to a stable internet connection, audio (speakers or headphones), and a modern web browser.
- Course Materials: Downloadable resources and additional reading materials will be provided within the course platform.
- Time Commitment: Approximately 2 to 3 hours of study time.
- Quality Assurance Managers
- Compliance Officers
- Auditors and Consultants specializing in management systems
- Organizational leaders implementing certification standards
- Students and professionals seeking to understand ISO certification processes
Key Benefits
- Expertly Crafted Videos: Dive into the intricacies of ISO 17021 with our high-quality, detailed video explanations. Each chapter dissects a specific requirement, providing you with a thorough understanding of its implications and applications.
- Learn at Your Own Pace: Our course is designed to accommodate your schedule, allowing you to access and complete the content at your convenience. With lifetime access, you can revisit the materials as often as needed to reinforce your learning.
- From Basics to Expertise: No matter your current level of expertise, this course serves as a comprehensive guide through the standards of ISO 17021. Start as a beginner, and emerge as a knowledgeable professional ready to implement and oversee management system certifications.
Course Outline
- Detailed Breakdown: The course is organized chapter-by-chapter, ensuring a coherent and logical progression through the standards. This structured approach helps you build your knowledge foundation solidly, covering every requirement in depth.
- Interactive Learning Tools: Enhance your learning experience with interactive quizzes and practical exercises following each video. These tools are designed to test your understanding and help you apply what you’ve learned in real-world scenarios.
1. Scope
Introduction to ISO 17021 and its applicability, focusing on its role and boundaries in certification of management systems.
2. Normative References
Overview of essential documents and external standards referenced within ISO 17021 that influence its implementation.
3. Terms and Definitions
Explanation of critical terms used throughout the ISO 17021 standard to ensure a shared understanding of key concepts.
4. Principles
- 4.1 General: Introduction to the principles that underpin the standard.
- 4.2 Impartiality: Importance of impartiality in conducting certifications.
- 4.3 Competence: Ensuring competence of the personnel and the organization.
- 4.4 Responsibility: Defining the responsibilities within the certification process.
- 4.5 Openness: Benefits of being open in the certification process.
- 4.6 Confidentiality: Maintaining confidentiality across the certification process.
- 4.7 Responsiveness to Complaints: Handling complaints effectively.
- 4.8 Risk-based Approach: Integrating a risk-based approach in certifications.
5. General Requirements
- 5.1 Legal and Contractual Matters: Legal frameworks and contractual obligations.
- 5.1.1 Legal Responsibility
- 5.1.2 Certification Agreement
- 5.1.3 Responsibility for Certification Decisions
- 5.2 Management of Impartiality: Strategies to manage impartiality.
- 5.3 Liability and Financing: Understanding liabilities and financial management in certifications.
6. Structural Requirements
- 6.1 Organizational Structure and Top Management: Building an effective organizational structure.
- 6.2 Operational Control: Ensuring operational effectiveness and control.
7. Resource Requirements
- 7.1 Competence of Personnel: Criteria and evaluation of personnel competence.
- 7.1.1 General Considerations
- 7.1.2 Determination of Competence Criteria
- 7.1.3 Evaluation Processes
- 7.1.4 Other Considerations
- 7.2 Personnel Involved in Certification Activities
- 7.3 Use of Individual External Auditors and External Technical Experts
- 7.4 Personnel Records
- 7.5 Outsourcing
8. Information Requirements
- 8.1 Public Information
- 8.2 Certification Documents
- 8.3 Reference to Certification and Use of Marks
- 8.4 Confidentiality
- 8.5 Information Exchange
- 8.5.1 Information on Certification Activity and Requirements
- 8.5.2 Notice of Changes by a Certification Body
- 8.5.3 Notice of Changes by a Certified Client
9. Process Requirements
- 9.1 Pre-certification Activities (Application, Review, Audit Programme, etc.)
- 9.2 Planning Audits (Audit Objectives, Team Selection, Audit Plan)
- 9.3 Initial Certification Audit
- 9.4 Conducting Audits (Opening/Closing Meetings, Communication, Verification of Information, Audit Findings)
- 9.5 Certification Decision
- 9.6 Maintaining Certification (Surveillance, Recertification, Special Audits)
- 9.7 Appeals
- 9.8 Complaints
- 9.9 Client Records
10. Management System Requirements for Certification Bodies
- 10.1 Options for management system structure.
- 10.2 Option A: General MS requirements (Document Control, Internal Audits, Corrective Actions).
- 10.3 Option B: Requirements aligned with ISO 9001.
Annex Sections (A-E)
- Annex A: Required knowledge and skills for personnel.
- Annex B: Evaluation methods.
- Annex C: Competence maintenance process flow.
- Annex D: Desired personal behavior.
- Annex E: Audit and certification process overview.
Key Features
How to enroll ?
Key Features
- Interactive Content: Engaging videos, infographics, and real-world case studies to illustrate key points.
- Self-Paced Learning: Learn at your own pace, access content anytime, and revisit as needed.
- Expert Instruction: Taught by industry professionals with extensive experience in ISO standards.
- Certificate of Completion: Earn a certificate to showcase your understanding of ISO 17021 upon completing the course.
How to enroll ?
Here’s how to enroll:
Click ‘Enroll Now’: Find the ‘Enroll Now’ button on this page and click it to begin your registration process.
Complete the Checkout Form: As you proceed with your enrollment, you’ll fill out a simple checkout form. Here, you will provide the necessary details to set up your course account.
Create Your Account: During checkout, you will create your personal account. This is an important step, as it gives you access to your profile page. On your profile, you will find all your course materials, track your progress, and manage your personal information seamlessly.
Confirm and Start Learning: Once your payment is processed and your account is set up, you will receive immediate access to the course materials. You can start learning right away and at your own pace.
This course is designed for anyone involved in the planning, implementing, or overseeing of a certified management system.
You will have unlimited access to the course materials for 12 months from the date of enrollment.
Yes, there is a multiple-choice test at the end of the course to assess your understanding of the ISO 17021 standard.
Yes, participants who successfully complete the course and pass the final assessment will receive a digital certificate of completion.
While this course provides foundational knowledge, further practical experience and training might be required to perform as an accredited auditor.
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