ISO 20000 2018 Package
2025-06-27 15:02ISO 20000 2018 Package
ISO 20000 Documentation Package
2018 version
Real value: $2000+ in saved hours and consulting fees
Price : 389 $
Certification Made Simple and Accessible for Your Business
If you’re delivering IT services, chances are you’re always looking for ways to enhance service quality, increase efficiency, and prove your commitment to excellence.
That’s where the ISO 20000:2018 Documentation Package comes in.
This package includes all the essential documents you need to achieve ISO 20000 certification, the international standard that sets requirements for an effective IT service management system (SMS).
So why wait? Get started today and take the next step toward ISO 20000:2018 certification success!
Why start with a blank page. Start your Project TODAY, and save up to 80% on your time and money.
This package comes with 1 hour Live 1-to-1 Online Session with ISO consultant, document reviews, continual email support for 12 months and regular update service.
Cost-Effective Implementation: Much cheaper than an on-site consultant, and requires much less time than doing it from scratch
ISO 20000 Documentation Package
Added Value: All ISO 20000:2018 requirements have been transformed into a streamlined framework that enhances your IT service delivery and boosts organizational performance.
Effective: Minimal effort is required to follow the structured processes needed to meet all ISO 20000 compliance requirements.
Simplified: Unnecessary complexity and documentation overload have been eliminated—making implementation easy while remaining fully compliant with ISO 20000:2018.
Start your Project TODAY, and save up to 80% on your time and money.
👉 What is ISO 20000:2018?
ISO 20000:2018 is an international standard that sets requirements for organizations delivering IT services. It ensures that service management processes are effective, customer-focused, and aligned with business needs—boosting confidence in service delivery and performance.
Key Objectives of the Standard:
Establish a reliable framework for IT Service Management Systems (SMS)
Ensure consistency, efficiency, and continual improvement in service delivery
Improve customer trust through reliable and responsive IT services
Outline requirements for service planning, delivery, control, and improvement
What Does the Standard Cover?
🔹 Service Management Principles
Defines core requirements for planning, delivering, and improving IT services
Ensures services are aligned with business objectives and customer expectations
🔹 Management System Requirements
Requires a structured and documented Service Management System (SMS)
Emphasizes accountability, continual improvement, and risk-based thinking
Includes handling of service-level agreements (SLAs), performance tracking, and incident resolution
🔹 Service Delivery & Control Processes
Outlines clear procedures for managing changes, incidents, problems, and service continuity
Ensures services are delivered based on documented agreements and verified outcomes
Promotes a culture of proactive improvement and effective resource use
Why is ISO 20000:2018 Important?
✅ Ensures IT services are delivered efficiently, reliably, and consistently
✅ Builds trust with customers by demonstrating commitment to service quality
✅ Gives your organization a competitive edge through internationally recognized certification
✅ Promotes operational excellence, accountability, and continual improvement
ISO 20000:2018 is the foundation for modern, high-performing IT service providers. Implementing this standard helps organizations deliver better services, meet stakeholder expectations, and remain competitive in the global marketplace.
The all-in-one ISO 20000 Documentation Package
Save time, save money and simplify the certification process.
Documents included:
This package provides you with the following features:
- Full lifetime access
- Access on a laptop, desktop, and mobile
Procedures:
- Service Management Policy Procedure
- Service Portfolio Management Procedure
- Service Catalog Management Procedure
- Service Level Management Procedure
- Capacity Management Procedure
- Availability Management Procedure
- Service Continuity Management Procedure
- Information Security Management Procedure
- Incident Management Procedure
- Problem Management Procedure
- Change Management Procedure
- Release and Deployment Management Procedure
- Configuration Management Procedure
- Knowledge Management Procedure
- Asset Management Procedure
- Internal Audit Procedure
- Management Review Procedure
- Document Control Procedure
- Record Control Procedure
- Corrective Action Procedure
- Preventive Action Procedure
Records and Forms
- Service Management Policy Record
- Service Portfolio Record
- Service Catalog Record
- Service Level Agreement (SLA) Record
- Operational Level Agreement (OLA) Record
- Capacity Plan Record
- Availability Plan Record
- Service Continuity Plan Record
- Information Security Risk Assessment Record
- Incident Log
- Problem Log
- Change Request Form
- Change Log
- Release and Deployment Plan Record
- Configuration Item (CI) Record
- Knowledge Article Record
- Asset Inventory Record
- Internal Audit Report
- Management Review Meeting Minutes
- Document Distribution List
- Record Retention Schedule
- Corrective Action Request (CAR) Form
- Preventive Action Request (PAR) Form
Manual and quality policy
- IT Service Management System (ITSMS) Manual
Standard Operating Procedures (SOPs)
- SOP for Creating and Updating Service Management Policies
- SOP for Monitoring and Reporting Service Performance Metrics
- SOP for Identifying and Assessing Service Improvement Opportunities
- SOP for Engaging Stakeholders and Gathering Service Requirements
- SOP for Conducting Periodic Service Reviews
- SOP for Ensuring Compliance with Legal and Regulatory Requirements
- SOP for Coordinating with Third-party Service Providers
- SOP for Onboarding and Offboarding IT Service Management Personnel
- SOP for Training IT Service Management Personnel
- SOP for Conducting Periodic Backup and Restore Testing
- SOP for Updating and Maintaining the IT Service Management Toolset
- SOP for Communicating Changes to IT Service Management Policies and Procedures
- SOP for Managing Risk in IT Service Management
ISO 20000 Documentation Requirements Explained
30 Days Money Back Guarantee
If for whatever reason during the FIRST 30 days of your purchase, you are not satisfied for any reason, simply contact support@qse-academy.com and our support team will issue you an immediate and full refund.
The package includes all the documents you need to comply with ISO 20000 2018 – these documents are fully acceptable by the certification audit.
All documents are in MS Word or MS Excel, to make them very easy to customize for your business. You can customize them by adding company logos and colors, and edit headers and footers to match your favorite style.
We have already completed about 90% of the information requested on the documents. To complete them you must fill in only the name of the company, the responsible parties, and any other information unique to your company. you will be guided through the process, commenting on the elements that are needed and those that are optional.
All the documents are made so that you can follow the proposed order perfectly, which allows you to make sure that nothing is missing, and that no one gets lost in the process.
The included comments and flowcharts help your staff understand each document and its usefulness, which helps you to make quality management more fluid, and processes easier to follow.
Features of the ISO 20000 Documentation Package
Price: 389 $
– Documentation included: 58 documents for the implementation of ISO 20000
– Language: English
– Documents are fully editable – just enter the information specific to your business.
– Acceptable for the ISO 20000 2018 certification audit? Yes, all the documents required by ISO 20000 2018 are included, as well as the quality policy and the current but optional procedures.
Instant Delivery – The package is downloadable immediately after purchase
Free Consultation – In addition, you can submit two complete documents for review by professionals.
Created for your business – The models are optimized for small and medium businesses.
ISO 20000 Documentation Package
The complete kit to implement ISO 20000
Price : 389 $
What our customers think:
The ISO 20000 documentation package saved us countless hours. Everything was ready to go, and we passed our audit with zero nonconformities.
Rajiv P.
IT Service Manager
A complete, professional set of documents that made our certification process smooth and stress-free. It was a smart investment that saved both time and consultancy costs.
Sophie A.
Operations Director
Frequently Asked Questions
How long will it take to receive the complete package of documents after I place my order?
Upon completing your purchase, you will be redirected to the download page immediately. Additionally, a link to access your file will be sent to your email. The files are provided in a .zip format, which you will need to extract. If you encounter any issues with the download, please do not hesitate to contact us at support@qse-academy.com. Our support team is always ready to assist you.
What payment methods can I use?
We offer several payment options for your convenience. You can choose to pay using a credit card, debit card, or PayPal. Additionally, we provide a flexible layaway plan for those who prefer to pay for their purchase over time. If you have any questions about our payment options, please don’t hesitate to contact us.
Do you offer a money-back guarantee if I'm not satisfied with the service?
We offer a 30-day money-back guarantee. If you are not satisfied with our service for any reason, you can cancel within the first 30 days and receive a full refund, no questions asked.
Is there ongoing support or assistance available after my purchase?
Yes! At QSE Academy, our ISO experts provide continued support by answering your queries via email. You can expect a detailed response within 24 to 48 hours to help you move forward confidently.
Are updates to the documentation package included after purchase?
Absolutely. To ensure your documentation remains reliable and compliant, we update our packages every 6 months. Existing customers receive these minor updates at no extra charge. However, when there’s a major revision of the ISO standard itself, you’ll need to purchase an updated kit to align with the new standard.
Will I receive a valid invoice for my business expenses after completing the purchase?
Yes. After completing your purchase, you’ll immediately receive a valid invoice suitable for business and tax purposes. If you require any specific adjustments or details added to your invoice, please reach out to our support team.
Can I customize these documents for my company's specific needs?
Yes, the documents are fully customizable! You can easily edit, modify, and add your company’s logo to tailor them specifically for your organization. Additionally, if you’d prefer assistance, we offer a personalized “Done-For-You” customization service to deliver audit-ready documents tailored exactly to your organization’s requirements.
How quickly can I implement this ISO standard using your documentation?
Implementation time varies depending on your company’s engagement, resources, and experience. Typically, we’ve observed businesses successfully achieve compliance and certification within 3 to 6 months using our clear, structured documentation packages.
Do these documents guarantee successful certification?
While our documentation packages significantly simplify the certification process, the ultimate success of ISO certification depends on effective implementation. For organizations seeking further assurance, we also provide comprehensive support services, including guided implementation and internal audits, to help you confidently pass your certification audit.
Do you offer hands-on assistance if I need extra help during implementation?
Definitely! If you prefer a complete, hands-off solution, we offer a premium “Done-For-You” implementation service. Our ISO experts handle the full preparation, providing you with audit-ready documentation and detailed implementation support. You simply adopt the customized materials, follow the tailored guidelines, and confidently pass your audit.
