The ISO/IEC 17024 Documentation Package is a vital resource for personnel certification bodies (PCBs) that assess and certify individuals’ competence in various professional fields. This package includes all the necessary documentation to help your organization comply with ISO/IEC 17024:2012, the international standard that sets requirements for the competence, impartiality, and consistency of personnel certification bodies.

Comprehensive and well-structured documentation is key to ensuring a transparent, systematic, and internationally recognized certification process. From assessment procedures to certification decisions, having robust documentation ensures smooth operations, regulatory compliance, and accreditation success.

Why ISO/IEC 17024 Documentation Matters

Proper documentation plays a crucial role in maintaining the integrity and efficiency of your personnel certification body. It serves as a structured roadmap for assessing candidates, making informed certification decisions, and demonstrating compliance with international accreditation requirements.

This package includes:

Key ISO/IEC 17024 Documentation Categories

Core ISO/IEC 17024 Documentation Requirements

Management System Documentation

To comply with ISO/IEC 17024:2012, personnel certification bodies must maintain a structured management system that ensures impartiality, competence, and a reliable certification process. Essential documents include:

• Quality Manual – Outlines the PCB’s management system, scope, and operational policies.
• Policies & Standard Operating Procedures (SOPs) – Define key activities, from candidate assessment to certification issuance.
• Risk Management Procedures – Ensure consistent identification and management of risks related to impartiality and conflicts of interest.
• Impartiality Documentation – Demonstrates the PCB’s neutrality in decision-making and certification activities.

Certification Process Documentation

Clear and well-documented certification processes ensure transparency, consistency, and credibility. This package includes:

• Candidate Eligibility Criteria – Defines qualification prerequisites for certification applicants.
• Assessment Planning Documents – Templates for assessment scope, methods, and scheduling.
• Examination Development and Administration – Guidelines for creating, administering, and scoring certification exams.
• Appeals and Complaints Procedures – Defines the process for handling candidate disputes and complaints.
• Corrective Action Procedures – Guidelines for addressing and resolving non-conformities in the certification process.

Legal and Contractual Documentation

• Certification Agreements – Contracts outlining terms, conditions, and obligations between the PCB and certified individuals.
• Confidentiality & Impartiality Declarations – Ensuring that assessors and certification body personnel remain neutral and unbiased.
• Liability & Insurance Documents – Providing proof of coverage for certification activities.

Ongoing Compliance and Recertification Documentation

ISO/IEC 17024:2012 requires personnel certification bodies to maintain documentation for continuous compliance and recertification processes. This includes:

• Surveillance and Recertification Procedures – Ensures ongoing competence validation and periodic recertification of certified individuals.
• Continuing Professional Development (CPD) Records – Maintains records of certified individuals’ ongoing learning and skills enhancement.
• Change Management Documentation – Handling revisions to certification schemes and assessment methodologies.

Ensure Compliance with ISO/IEC 17024:2012 Today!

Achieving ISO/IEC 17024:2012 accreditation can be complex, but with the ISO/IEC 17024 Documentation Package, your personnel certification body will have everything needed to streamline compliance and ensure internationally recognized certification processes.

💡 Get started today and take your certification body to the next level with a structured, compliant, and efficient management system!