The ISO/IEC 17065 Documentation Package is a must-have for certification bodies (CBs) that certify products, processes, and services. This package includes all the necessary documentation to help your organization comply with ISO/IEC 17065:2012, the international standard that sets requirements for the competence, impartiality, and consistent operation of product, process, and service certification bodies.

Comprehensive and well-structured documentation is key to ensuring a transparent, systematic, and internationally recognized certification process. From certification procedures to decision-making processes, having robust documentation enhances operational efficiency, regulatory compliance, and accreditation success.

Why ISO/IEC 17065 Documentation Matters

Proper documentation plays a crucial role in maintaining the integrity, credibility, and efficiency of your certification body. It serves as a structured roadmap for evaluating products, processes, and services, making informed certification decisions, and demonstrating compliance with international accreditation requirements.

This package includes:

Key ISO/IEC 17065 Documentation Categories

Core ISO/IEC 17065 Documentation Requirements

Management System Documentation

To comply with ISO/IEC 17065:2012, certification bodies must maintain a structured management system that ensures competence, impartiality, and quality-driven decision-making. Essential documents include:

• Quality Manual – Outlines the CB’s management system, scope, and policies for ensuring certification quality.
• Policies & Standard Operating Procedures (SOPs) – Define key activities, from application review to certification issuance.
• Risk Management Procedures – Ensure the identification and mitigation of risks related to impartiality and conflicts of interest.
• Impartiality Documentation – Demonstrates the CB’s neutrality in decision-making and certification activities.

Certification Process Documentation

Clear and well-documented certification processes ensure transparency, consistency, and traceability. This package includes:

• Certification Scheme Documents – Define requirements, criteria, and evaluation methods for products, processes, or services.
• Testing and Inspection Procedures – Outline assessment methodologies used to verify compliance.
• Audit Checklists – Standardized checklists to guide evaluators during certification assessments.
• Corrective Action Procedures – Guidelines for addressing and resolving non-conformities.
• Surveillance and Recertification Procedures – Ensures ongoing compliance and periodic reevaluation of certified products, processes, and services.

Legal and Contractual Documentation

• Certification Agreements – Contracts outlining terms, conditions, and responsibilities between the CB and clients.
• Confidentiality & Impartiality Declarations – Ensuring that auditors, inspectors, and CB personnel remain neutral and unbiased.
• Liability & Insurance Documents – Providing proof of coverage for certification activities.

Ongoing Compliance and Surveillance Documentation

ISO/IEC 17065:2012 requires certification bodies to maintain documentation for continuous compliance and surveillance. This includes:

• Surveillance Audit Reports – Records of periodic evaluations to confirm continued adherence to certification requirements.
• Recertification Procedures – Clear guidelines on how certified products, processes, or services maintain compliance over time.
• Change Management Documentation – Handling revisions to certification criteria, methodologies, and regulatory requirements.

Ensure Compliance with ISO/IEC 17065:2012 Today!

Achieving ISO/IEC 17065:2012 accreditation can be complex, but with the ISO/IEC 17065 Documentation Package, your certification body will have everything needed to streamline compliance and ensure internationally recognized product, process, and service certification processes.

💡 Get started today and take your certification body to the next level with a structured, compliant, and efficient management system!