Curso ISO/IEC 17021-1:2015: Certificação de Sistemas de Gestão

Principais benefícios 

• Expertly Crafted Videos: Dive into the intricacies of ISO 17021 with our high-quality, detailed video explanations. Each chapter dissects a specific requirement, providing you with a thorough understanding of its implications and applications.
• Learn at Your Own Pace: Our course is designed to accommodate your schedule, allowing you to access and complete the content at your convenience. With lifetime access, you can revisit the materials as often as needed to reinforce your learning.
• From Basics to Expertise: No matter your current level of expertise, this course serves as a comprehensive guide through the standards of ISO 17021. Start as a beginner, and emerge as a knowledgeable professional ready to implement and oversee management system certifications.

Descrição do curso 

• • Detailed Breakdown: The course is organized chapter-by-chapter, ensuring a coherent and logical progression through the standards. This structured approach helps you build your knowledge foundation solidly, covering every requirement in depth.
  • Ferramentas de aprendizagem interactivas: Enhance your learning experience with interactive quizzes and practical exercises following each video. These tools are designed to test your understanding and help you apply what you’ve learned in real-world scenarios.

1. Âmbito

Introduction to ISO 17021 and its applicability, focusing on its role and boundaries in certification of management systems.

2. Referências Normativas

Overview of essential documents and external standards referenced within ISO 17021 that influence its implementation.

3. Termos e Definições

Explanation of critical terms used throughout the ISO 17021 standard to ensure a shared understanding of key concepts.

4. Princípios

• 4.1 Generalidades: Introduction to the principles that underpin the standard.
• 4.2 Impartiality: Importance of impartiality in conducting certifications.
• 4.3 Competence: Ensuring competence of the personnel and the organization.
• 4.4 Responsibility: Defining the responsibilities within the certification process.
• 4.5 Openness: Benefits of being open in the certification process.
• 4.6 Confidentiality: Maintaining confidentiality across the certification process.
• 4.7 Responsiveness to Complaints: Handling complaints effectively.
• 4.8 Risk-based Approach: Integrating a risk-based approach in certifications.

5. Requisitos gerais

• 5.1 Legal and Contractual Matters: Legal frameworks and contractual obligations.
  • 5.1.1 Legal Responsibility
  • 5.1.2 Certification Agreement
  • 5.1.3 Responsibility for Certification Decisions
• 5.2 Management of Impartiality: Strategies to manage impartiality.
• 5.3 Liability and Financing: Understanding liabilities and financial management in certifications.

6. Requisitos estruturais

• 6.1 Organizational Structure and Top Management: Building an effective organizational structure.
• 6.2 Operational Control: Ensuring operational effectiveness and control.

7. Requisitos de recursos

• 7.1 Competence of Personnel: Criteria and evaluation of personnel competence.
  • 7.1.1 General Considerations
  • 7.1.2 Determination of Competence Criteria
  • 7.1.3 Evaluation Processes
  • 7.1.4 Other Considerations
• 7.2 Personnel Involved in Certification Activities
• 7.3 Use of Individual External Auditors and External Technical Experts
• 7.4 Personnel Records
• 7.5 Outsourcing

8. Information Requirements

• 8.1 Public Information
• 8.2 Certification Documents
• 8.3 Reference to Certification and Use of Marks
• 8.4 Confidentiality
• 8.5 Information Exchange
  • 8.5.1 Information on Certification Activity and Requirements
  • 8.5.2 Notice of Changes by a Certification Body
  • 8.5.3 Notice of Changes by a Certified Client

9. Requisitos do processo

• 9.1 Pre-certification Activities (Application, Review, Audit Programme, etc.)
• 9.2 Planning Audits (Audit Objectives, Team Selection, Audit Plan)
• 9.3 Initial Certification Audit
• 9.4 Conducting Audits (Opening/Closing Meetings, Communication, Verification of Information, Audit Findings)
• 9.5 Certification Decision
• 9.6 Maintaining Certification (Surveillance, Recertification, Special Audits)
• 9.7 Appeals
• 9.8 Complaints
• 9.9 Client Records

10. Management System Requirements for Certification Bodies

• 10.1 Options for management system structure.
• 10.2 Option A: General MS requirements (Document Control, Internal Audits, Corrective Actions).
• 10.3 Option B: Requirements aligned with ISO 9001.

Annex Sections (A-E)

• • • Annex A: Required knowledge and skills for personnel.
    • Annex B: Evaluation methods.
    • Annex C: Competence maintenance process flow.
    • Annex D: Desired personal behavior.
    • Annex E: Audit and certification process overview.