Refund Policy

QSE Academy Refund Policy

At QSE Academy, we are committed to delivering high-quality ISO documentation, training courses, and consulting services to our clients. We stand behind our products and services and offer a 30-day money-back guarantee under specific conditions outlined below.

1. ISO Documentation Packages

We offer a 30-day money-back guarantee on all ISO documentation packages. If our documents do not meet your specific needs, you may request a refund within 30 days of purchase.

Eligibility for a Refund:

You must request a refund within 30 days of your purchase.
You must provide a valid reason for your refund request, specifying why the documentation did not meet your requirements.
Refunds will be issued to the original payment method used at the time of purchase.
Once a refund is processed, it may take 4 to 5 business days for the amount to reflect in your bank or credit card account, depending on your financial institution.

Technical Support:

For technical issues related to downloads, account access, or any other technical concerns, we provide dedicated support and commit to resolving the issue within 24 hours. If you experience any difficulties, please contact us at support@qse-academy.com before requesting a refund.

2. Online Training Courses

All our online training courses are covered by a 30-day money-back guarantee. If you are not satisfied with the course material or believe it does not meet your expectations, you may request a full refund within 30 days of purchase.

Refund Conditions:

Refund requests must be submitted within 30 days of purchasing the course.
You must provide a brief explanation of why the course did not meet your needs.
Refunds will be issued to the original payment method, and it may take 4 to 5 business days to appear on your statement after processing.

3. Consulting Services

For consulting services, we are committed to delivering results as promised. If we fail to complete the agreed-upon work as outlined in our consulting agreement, you are entitled to a full refund within 30 days of payment.

Consulting Refund Policy:

The refund applies only if the work was not delivered as promised.
If work was completed but the client is dissatisfied, we will first attempt to resolve the issue before considering a refund.
Refunds will be processed to the original payment method, and the refund amount will reflect within 4 to 5 business days after processing.

4. How to Request a Refund

To request a refund, please contact our customer support team at support@qse-academy.com with the following details:

Your full name and email address used for the purchase.
Order number or proof of purchase.
A brief explanation of the issue or reason for your refund request.

Once your request is received, we will review it and process eligible refunds within 2 to 3 business days. Depending on your bank or credit card provider, it may take an additional 4 to 5 business days for the refund to reflect in your account.

5. Exceptions & Non-Refundable Items

Refunds will not be granted if the request is made after the 30-day period.
Any chargeback disputes initiated without first contacting our support team will result in account suspension and possible legal action.
Refunds are not provided for minor dissatisfaction if the documentation or training content is deemed accurate and usable.

By purchasing from QSE Academy, you agree to the terms outlined in this Refund Policy. If you have any questions, please contact our support team for assistance.